Opening Hours

Monday-Friday	8.30am till 5.45pm
Saturday	8.30am till 1.00pm

How to order a Part by telephone

Front counter sales

Telephone	+44 141 647 0800
Fax	+44 141 647 9398

How to order a Part by e-mail

E-mail: sales@aepdirect.com

How to order online at www.aepdirect.com

Select homepage, then

If you know the AEP part number you can use the search AEP Partnumber option then click Go (or hit RETURN key)

  OR

1. Click on-line shop
2. Click select vehicle e.g. CITROEN
3. Click select model e.g. 2CV
4. Click select parts category e.g. LIGHTING
5. Click select part description e.g. HEADLAMP
6. Click the ‘add’ button and your part will be added to the shopping basket
7. Click the ‘continue shopping’ button to continue purchasing more parts OR
8. Click the ‘Checkout’ button to go through to checkout and complete your purchase
9. Fill in your details and tick that you have read the terms & conditions
10. Orders placed before 5.00pm will be dispatched that day for next day delivery (UK mainland)

We accept most major debit / credit cards VISA, MASTERCARD, SWITCH, VISA ELECTRON, POSTAL ORDER, and CHEQUES. Please note if paying by cheque please allow up to 5 working days before we can dispatch the goods.

There’s no need to be concerned about card fraud when you shop at www.aepdirect.com. Our website uses the very latest encryption technologies to ‘scramble’ your card details beyond recognition so they’re useless if intercepted during transfer to us. We use 128-bit encryption gives you industry standard security and a security certificate from the familiar Thawte name to provide you with confidence when completing online purchases through www.aepdirect.com.

Auto Equip welcome customers from all over the world. So if you live outside the United Kingdom please e-mail us for a quote to send goods to your country. We are very competitive.

All customers who live outside the EU (European union) and want to purchase goods please beware that their customs office may impose custom duties on some parts we ship to you. We advise you to check with your local Customs office of any charges that may be apply to any of the product you want to buy.

RETURN OF GOODS

1. All goods shall remain the property of Auto Equip Pieces until payment has been received in full
2. All orders should be checked upon receipt. Any shortages or items that are damaged must be reported to us within 24 hours
3. All electrical components cannot be returned for credit unless they are deemed faulty or damaged
4. All specially ordered parts cannot be returned for credit unless they are deemed faulty or damaged.
5. All parts returned for credit must be returned (at the customer’s expense) within 7 days of invoice date and also have a copy of the sales invoice
6. Any parts returned for credit must be in a re-saleable condition, unmarked and in their original packaging. Any goods, which have been fitted, will not be eligible for credit if correctly supplied
7. A handling charge of 25% will apply to all correctly supplied parts, which are returned
8. Exchange units must be returned within one month of purchase in a serviceable condition. No casing or pulley damage etc

Complaints/Problem

We will acknowledge your complaint as soon as possible

You can telephone us on 0141 647 0800, or e-mail sales@aepdirect.com

If you are still unhappy, you may contact our Front counter manager Paul Edwards on 0141 647 0800.

If you are then still unsatisfied, you should write to Gavin Cleaver, the Sales Manager, at the company address, or e-mail him at gavin@aepdirect.com who will investigate the matter and contact you as soon as possible.